Close

O m a r A g g o u r

Senior Software Engineer

Download CV

About Me

With more than 14 years of experience, I transform complex business requirements into elegant and resilient software solutions. My career spans operations, monitoring and software development, and I’ve found my niche in the ServiceNow ecosystem designing and implementing end‑to‑end workflows, performing in‑depth root‑cause analyses and delivering solutions within Agile/SCRUM frameworks.

I excel at translating high‑level requirements into maintainable code, mentoring engineering teams and resolving mission‑critical issues efficiently. I’m committed to continuous improvement and the adoption of emerging technologies. Explore the sections below for more detail.

Experience

CloudStratex

Senior ServiceNow Developer

Implement enterprise‑grade GRC and custom solutions on the ServiceNow platform, working with stakeholders to deliver reliable and scalable features.

Orange Business

Senior ServiceNow Developer

Designed and developed enterprise‑level solutions on ServiceNow CSM/ITSM/Custom application, collaborating closely with analysts, product owners and stakeholders. Created proof‑of‑concepts for new features and mentored junior developers.

Orange Business

Software Engineer - ServiceNow Developer

Application development for Orange Business Services internal departments. Development is aligned with the AGILE framework (SCRUM), ensuring continuous adaptation to changes and user feedback along with fast iterations for continuous delivery.

Orange Business

CRM Operations Analyst

CAS team delivers operations support, analysis and monitoring services to Orange Business application teams and internal users upon incident requests as well as upon application hosting entities request.

Orange Business

IT Support Engineer - ITSC

The Orange IT Support Center team provides remote local IT services including Local IT infrastructure, remote IT support and FOIS local IT service management for Orange Business Services to allow users in the supported sites to access IT services as endorsed and in line with business criticality.

Education

German University in Cairo

2005 - 2010

Bachelor of Science in Information Engineering and Technology

Information Technology is one of the fastest progressing areas. It plays a key role in computer, communications and automation applications and is an enabling technology for the innovation of products and services. The study of Information Engineering and Technology enables graduates to master the basic concepts of Information Technology, to design new architectures and to apply them in the various application areas.

Futures American School

2003 - 2005

International General Certificate of Secondary Education (IGCSE)

A programme leading to externally set, marked and certificated examinations from the University of Cambridge. They are established qualifications that keep pace with educational developments and trends.

Projects

SERA - Software Enterprise Requirements Assessment

Brillio Client

A custom application for Business Application compliance that works with GRC module in ServiceNow. Provides a custom Service Portal questionnaire to trigger and process Enterprise Requirements as controls for business applications and their instances.

  • Programming Language: JavaScript, HTML/CSS
  • Frameworks: AngularJS, Bootstrap, jQuery
  • ServiceNow Modules: GRC, Custom application

Atlas GRC

Brillio Client

An enterprise GRC solution built on top of ServiceNow GRC module.

  • Programming Language: JavaScript
  • ServiceNow Modules: GRC

MyCSM

Orange Business

The standard Customer Service platform to be used by internal agents and customers. A new platform intended to be the replacement for existing CSM and ITSM tools used by other departments. A catalog administration application (Tool for Change Catalog Administration). It fully presents and allows the creation and modification of catalog categories and items directly through an easy to use interface.

  • Programming Language: JavaScript
  • ServiceNow Modules: CSM

TCCA

Orange Business

A catalog administration application (Tool for Change Catalog Administration). It fully presents and allows the creation and modification of catalog categories and items directly through an easy to use interface.

  • Programming Language: JavaScript, HTML/CSS
  • Frameworks: AngularJS, Bootstrap, jQuery
  • ServiceNow Modules: ITSM, custom application

Mobility

Orange Business

The Mobility project built on top of the ServiceNow platform. The development done on the platform included working on UI pages, scripts, workflows and translating the requirements to business rules and policies to implement the full process for the application's usage.

  • Programming Language: JavaScript, HTML/CSS
  • Frameworks: AngularJS, jQuery
  • API: REST
  • ServiceNow Modules: ITSM, custom application

ITSM Survey Bot

Orange Business

As a replacement for current internal satisfaction surveys, a Survey Bot was developed that is interactive, quick and modular with instant feedback capabilities. The application is available to all internal users. It was also embedded within IT applications to allow direct feedback.

  • Programming Language: JavaScript
  • Frameworks: NodeJS (engine), Express (API)
  • API: REST
  • Database: MongoDB NoSQL
  • DevOps: Docker

CRM Ops Application

Orange Business

The purpose of this tool is to provide an interface for generic tasks done by the operations team. These tasks require manipulation of the data for supported CRM applications through connecting to the respective database.

  • Programming Language: C#, HTML/CSS
  • Database: Oracle SQL

Graduation Project - Elevator Control System

The graduation project is a smart control system for two 10-story elevators that is optimized to use both elevators without wasting trips.

  • Project Grade: A
  • Programming Language: C

Technical Skills

Interested to know more? Get in Touch!